In recent years, sending a seemingly innocent email to trick the recipient into allowing unauthorized access to corporate and organizational networks has cost businesses millions of dollars. End users have become sensitive to highly publicized cyber-attacks, knowing that their personal data is at stake.
As...
Contact centers increasingly are the key "soft" targets for fraudsters who impersonate legitimate customers to alter or obtain information. This information is then used to facilitate direct and cross-channel fraud, which can be very difficult to tie back to the call-center entry point. How do fraudsters conduct these...
Today's spear-phishing attacks are highly targeted, technically sophisticated and represent a real threat to data security. Attackers can leverage information gleaned from social media to tailor messaging to individual targets, and can convincingly imitate legitimate senders.
A successful attack compromises the...
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