eCommerce, Fraud and Online Payments in a COVID-19 World
This session will explore the results of our unique 500+ consumer survey on why attitudes to fraud have changed since the pandemic, how that's adding new operational risk, and the long-term impact on the eCommerce and Payments industry. Changing consumer behavior in eCommerce shows the pressing need for retailers to enhance the customer experience while reducing online payment fraud amidst COVID-19.
You will learn:
- How changing consumer behavior has placed greater reliance on online payments since March 2020
- Why consumers are more concerned about fraud
- How eCommerce retailers can strike a delicate balance between risk appropriate friction and improve customer experience
- Where complex checkout processes dramatically impact user acquisition and loyalty